Terms & Conditions

Information in accordance with the terms of our revised privacy policy.

  1. We last amended our privacy policy on 4 November 2009 and we would encourage you to check the Site regularly for the announcement of any amendments to our privacy policy.

Our privacy policy covers the following topics:

  1. our collection of your personal information
  2. our use of your personal informationy.
  3. your use of your and other users’ personal information
  4. accessing, reviewing and amending your personal information
  5. third party website links
  6. cookies
  7. no spam or spoof emails
  8. protecting your personal information
  9. how you can contact us about privacy questions

Our collection of your personal information

  1. As part of your registration on the Site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address and/or telephone number and other similar information as well as some additional information about you such as your date of birth or other identifying information.
    Additionally, in order for us to verify your identity, we may need to request from you valid proof of identification (e.g. in the form of a copy of your passport, resident’s visa or permit, national ID card and/or driver’s license).
  2. We will also need to collect selected financial information from you, such as your credit card and/or bank account details.
  3. You will need to input this financial information into the "My Account" section of the Site.
    We use this financial information for billing purposes and for the fulfilment of your orders.
    Following your registration on the Site, you should not post any personal information (including any financial information) anywhere on the Site other than on the My Account section of the Site.
    Restricting the posting of personal information to the My Account section of the Site protects you from the possibility of fraud or identity theft. The posting by you of any personal information anywhere on the Site other than on the My Account section of the Site may lead to the suspension of your use of the Site.
  4. We will collect transactional information based on your activities using the Site (such as buying and selling items and participating in auctions), This transactional information is used solely in relation to the transactions you undertake on the Site and for no other reasons.
  5. Please note that we may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP)) to analyse user trends and improve the administration of the Site.
  6. We may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Site) along with the times that you access the Site.

Finally, we may collect additional information from or about you in other ways not specifically described here.
For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.
We may also collect feedback ratings and other comments relating to your use of the Site.
Where we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymized.

Our use of your personal information

  1. We only use your personal information to provide services and customer support to you; to measure and improve our services to you; to prevent illegal activities and implement our user agreement with you ("User Agreement"); troubleshoot problems; collect fees; provide you with promotional emails and verify information you give us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorisation, processing and verification services or with third parties for fraud screening purposes.
  2. Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our User Agreement.
  3. In the event of a sale of japtechworld.com LLC Dubai, any of its affiliates and subsidiaries or any related business assets, your personal information may be disclosed to any potential purchaser for the purposes of the continued provision of the Site or otherwise in relation to any such sale.
    We may share your personal information with our other group companies so as to provide joint content and services to you, to help detect illegal acts and/or the violations of our policies.
    We may also share your personal information with other Site members as part of an auction or "Buy Now" purchase on the Site. For example, at the end of a successful auction on the Site we will provide the seller and the successful buyer with each other’s contact information.
    This contact information will be the personal information provided by you to us on registration and, as a result, should always be kept up-to-date.
  4. Additionally, information relating to items you are buying or selling or auctions you are participating in be displayed on the Site. This information can include details of your user ID, feedback ratings and associated comments relating to your use of the Site. Otherwise, we will only disclose your personal information to a third party with your express permission.
  5. We do not sell or rent any of your personal information to third parties in the normal course of doing business and will only share your personal information with third parties in accordance with this privacy policy.
  6. By registering on the Site, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the Site.
    If, at any time, you decide that you do not wish to receive any such emails, you can opt out of receiving such emails by clicking on the link at the bottom of any of the emails or by going to the My Account section of the Site.
  7. Additionally, we do use comments made by you about the Site for marketing purposes and by making such comments you expressly consent to our using such comments for marketing purposes.

Your use of your and other users’ personal information

  1. Site members may need to share personal information (including financial information) with each other to complete transactions on the Site. You should respect, at all times, the privacy of other Site members.
  2. We cannot guarantee the privacy of your personal information when you share personal information with other Site members so you should always seek information on the privacy and security policies of any other Site members with whom you are transacting prior to sharing any of your personal information with another Site member.
  3. This privacy policy does not cover your release of your personal information to another Site member.
  4. You agree to use any personal information received from another Site member in relation to a transaction on the Site solely in relation to such transaction and shall not use the information received from another Site member for any other purposes (except with the express consent of the other Site member).
  5. You acknowledge and agree and you shall use personal information received from another Site member in accordance with all applicable laws.

Accessing, reviewing and amending your personal information

  1. You can access and review your personal information in the My Account section of the Site.
    If your personal information changes in any way or is incorrectly presented on the Site you should immediately update or correct your personal information (as applicable) by accessing the My Account section on the Site or, alternatively, by contacting our customer support team.
    The "Customer Support" link at the top of each Site webpage contains our customer support email and phone details.
  2. Please note that we shall retain your personal information during and following the end of your use of the Site as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.

Third party website links

The Site may contains links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you when you leave the Site to read the privacy statements of each and every website you visit if you intend to provide personal information to that website. Our privacy policy applies solely to your personal information that we collect on the Site.

Cookies

  1. Like many websites, the Site uses 'cookie' technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the Site, the cookie identifies your browser with a unique, random number.
  2. The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the Site and also help us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site.

No spam or spoof emails

We do not tolerate spam. To report Site related spam or spoof emails, please forward the email to spam@japtechworld.com or spoof@japtechworld.com. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.

Protecting your personal information

  1. We hold your personal information on servers located in the United Kingdom and the United States.
  2. By providing us with personal information, you consent to the transfer of your personal information to, and its storage on, our servers located in the United Kingdom and/or the United States. We take every precaution to safeguard all your personal information from unauthorised access, use or disclosure.
  3. All personal information is encrypted.
    However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information.
  4. You must enter your username and password each time you want to access your account or make transactions on the Site.
  5. Choose your password carefully using unique numbers, letters and special characters.
  6. Never share your username and password with anyone.
  7. If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account section of the Site.

How you can contact us about privacy questions

If you have questions or concerns about our collection and use of your personal information, please contact our customer support team at the "Customer Support" link at the top of any Site webpage.

  1. Use of the Site
  2. Copyright
  3. Trademarks
  4. Abusing Souq.com
  5. Buyer Protection
  6. Platform for Communication
  7. Undeliverable Items
  8. Privacy
  9. Breach of User Agreement
  10. Bidding and Buying
  11. Selling & Hosting Auctions
  12. Providing Feedback
  13. Withdrawal of Access and/or Membership
  14. No Warranty
  15. Limitation of Liabilities
  16. Indemnity
  17. Relationship and Notice
  18. Disputes
  19. Transfer of Rights and Obligations
  20. General
  21. Governing Law
  22. Listings Policy for Perfumes
  23. Additional Terms & Conditions for participation in White Friday
  24. Warranty legal terms and conditions
  25. Extended warranty legal terms and conditions
  1. Introduction
    Welcome to japtechworld.com. These are the terms and conditions governing your access to and use of the website japtechworld.com and its related sub-domains, sites, services and tools (the "Site"). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with japtechworld.com japtech world general trading LLC ("we", "us" or "japtechworld.com") in relation to your use of the Site (the "User Agreement"). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site.
    Before you may become or continue as a member of the Site, you must read, agree with and accept this User Agreement and japtechworld.com's Privacy Policy (the "Privacy Policy"). You should read this User Agreement and the Privacy Policy and access and read all further linked information referred to in this User Agreement, as such information contains further terms and conditions that apply to you as a user of japtechworld.com. Such linked information including but not limited to the Privacy Policy is hereby incorporated by reference into this User Agreement.
  2. Eligibility for Membership

japtechworld.com wishes to ensure that its members are able to form legally binding contracts and further that minors do not purchase unsuitable content. Therefore membership of the Site is not available to persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member of the Site. Without prejudice to any other rights and remedies of Souq.com under this User Agreement or at law, Souq.com reserves the right to limit or withdraw access to the Site or the membership of any person if japtechworld.com believes that person is under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by japtechworld.com. Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once.

  1. Your Account and Registration Obligations
    When you register as a member of the Site you have been or will be required to provide certain information and register a username and password for use on this Site.
    On becoming a member of the Site, you agree:
    • You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. You agree to immediately notify japtechworld.com of any unauthorised use of your password or account or any other breach of security. In no event will japtechworld.com. be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person's account at any time, without the express permission of the account holder. You agree to reimburse japtechworld.com for any improper, unauthorised or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorised such access.
    • You will provide true, accurate, current and complete information about yourself as prompted by japtechworld.com 's registration form (the "Registration Data").
    • You will not include:
      (i) any of your contact details, including but not limited to email addresses, telephone numbers or other personal details; or (ii) the word " japtechworld " in your registration user ID.
    • Your store name shall not include the word "japtechworld".
    • You will treat any other member's information provided to you (in accordance with these terms of use and the information on the Site) by japtechworld.com or any other user as confidential.
    • You will maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or if japtechworld.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of  japtechworld.com under this User Agreement or at law, japtechworld.com has the right to indefinitely suspend, limit or withdraw your access to the Site and/or your membership of the Site.

japtechworld.com may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents and/or documentation showing any person's authority to act on your behalf. You agree to provide any information and/or documentation to  japtechworld.com upon such requests. You acknowledge and agree that if you do not, japtechworld.com without liability may limit, suspend or withdraw your access to the Site and/or your membership of the Site. We also reserve the right to cancel unconfirmed / unverified accounts or accounts that have been inactive for a long time.

  1. Electronic Communications
    You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. japtechworld.com requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features or promotional activities added to the Site. If, at any time, you decide that you do not wish to receive promotional emails, you can opt out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
  2. Amendments to this User Agreement
    You acknowledge and agree that japtechworld.com shall endeavour to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement ("Substantial Amendment") in accordance with the terms of this User Agreement. You acknowledge and agree that Souq.com at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site.
  3. Fees and Services
    Souq.com is not an auction house nor a bank, and does not offer auction or banking services. The Site is an online platform allowing for the sale and purchase of items between end-user sellers and buyers.
    Membership on the Site is free. japtechworld.com does not charge any fee for browsing, bidding and buying listed items on the Site. japtechworld.com charges transaction fees to all sellers when their item is successfully sold on the Site, listing fees for classifieds and special listing fees to sellers who use the special listing feature for listing their items.
    Sellers must pay all fees due and payable to japtechworld.com after a successful sale and in the case that a buyer does not complete the transaction, the seller may seek a refund of the relevant transaction fees from japtechworld.com by submitting an online no-sale claim.
    Before you list an item for sale through the Site, we request you to review the fees that you will be charged based on our Fees & Credit Policy which we may amend from time to time with immediate effect by posting the changes on the Site.
    japtechworld.com may choose to temporarily change the fees for our services for promotional events (for example, free shipping days) or new services, and such temporary changes are effective in accordance with their terms when we post them on the Site.
    Unless otherwise stated, all fees shall be quoted in your country's currency. You must pay all fees payable to japtechworld.com (and any applicable taxes or charges) within 30 days of the date of any invoice to you from japtechworld.com with a valid payment method as set out in our Fees & Credit Policy .
    In case of non-payment of fees and/or any applicable taxes and charges by you to japtechworld.com, without prejudice to any other rights and remedies of japtechworld.com under this User Agreement or at law, japtechworld.com without liability reserves the right to:
    • issue you with a warning regarding the non-payment in question.
    • temporarily or indefinitely suspend, limit or withdraw your access to the Site and/or your membership, if you fail to make the outstanding payment within 7 calendar days of japtechworld.com issuing a warning to you.
    • japtechworld.com also reserves the right to take any necessary steps including legal action in case of non-payment of fees by you to Souq.com
    • for accounts over 30 days past due, deduct the amount owed from your MyWallet account balance (and you acknowledge and agree to japtechworld.com doing so in these circumstances) and confirm the same to you by email.
    • deduct from your MyWallet.
    • invoice you for a fixed late payment fee (as set out in our Fees and Credit Policy from time to time).
    • take any steps japtechworld.com considers necessary including without limitation legal action for recovery of the outstanding fees and/or any applicable taxes and charges.
  4. Japtechworld SafePay
    The japtechworld SafePay system means that payment for items on the Site may be made online or partly online through the japtechworld.com payment facilities called "MyWallet" or Cash On Delivery ("COD") (or other payment methods which japtechworld.com may make available on the Site from time to time) .
    By providing the MyWallet and COD payment facilities, japtechworld.com is merely facilitating the making of online payments by buyers possible but japtechworld.com is not involved in the process of buying and selling items on the Site. All sales and purchases on the Site continue to be bipartite contracts between the buyer and the seller of an item(s) and japtechworld.com is not responsible for any non-performance, breach or any other claim relating to or arising out of any contract entered into between any buyers and sellers, nor does japtechworld.com have any fiduciary duty to any user. You acknowledge and agree that Souq.com will hold your funds at your own risk.